Unable to manage, create ZIP or back up files uploaded by PHP scripts in Plesk: Unable to get the object security info: (5) Access is denied

Applicable to: Plesk for Windows Symptoms It is not possible to upload, edit or change the permissions of files, or rename them, in Plesk at Domains > example.com > File Manager or download file by FTP under the user account. The following error appears: PLESK_ERROR: Internal error: filemng failed: Unable to get the object (C:\Inetpub\vhosts\example.com\httpdocs\test.html) security info: (5) Access is denied. at execute "C:\Program Files (x86)\Plesk\admin\bin\filemng.exe" user --permissions --list-common "--file=C:\Inetpub\vhosts\example.com\httpdocs\test.html" "--accounts=tmp54B2.tmp"(RunTime::RunAsUser::run line 221) (Error code 1) A backup of a website based on WordPress finishes with the warning: CONFIG_TEXT: Warning: domain "example.com" Unable to get attributes of the file C:\Inetpub\vhosts\example.com\httpdocs\wp-content\uploads\2018\07\12.png: Access is denied. The file will not be archived. [:121566464] When trying to Add Files to Archive from Domains > example.com > File Manager, the following error is shown making reference to all the files that were uploaded via PHP: PLESK_ERROR: Unable to create the archive: 7-zip 18.05 (x86): Copyright (c) 1999-2018 Igor Pavlov: 2018-04-30 Scanning the drive: 1913 folders, 10397 files, 258441467 bytes (247 MiB) Creating archive: C:\Inetpub\vhosts\example.com\httpdocs\backup.zip Add new data to archive: 1913 folders, 10397 files, 258441467 bytes (247 MiB) WARNING: Access is denied. wp-content\uploads\2019\04\01.png: Access is denied. ... Cause Product issues: #PPP-49179 "The outdated PHP handlers (versions 5.6 and 7.0) no longer contain custom upload_tmp_dir as their values." Fixed in: Plesk Obsidian 23 June 2020 (Windows) #PPPM-4539 "Files uploaded via WordPress are now assigned the correct file system permissions." Fixed in: Plesk Obsidian 21 January 2020 (Windows) Resolution Upgrade the Plesk server to the next release, make sure that FastCGI Settings are enabled in the domain PHP Settings: Note: Check how to enable the FastCGI settings per Service Plan Log in to Plesk GUI Go to Domains > example.com > PHP Settings > Select a PHP version handled by FastCGI > Scroll down to FastCGI Settings > Set the option Enable FastCGI Settings to On > Click OK to apply the changes Workaround Fixing permissions in order to access files via Plesk File Manager / FTP Connect to the server via RDP Start a command prompt as an Administrator Run the command: C:\> plesk bin repair --repair-webspace-security -webspace-name example.com -all-filesystem-objects Fixing permissions before creating a manual server Plesk backup Connect to the server via RDP Start a command prompt as an Administrator Fix file permissions: For one domain C:\> plesk bin repair --repair-webspace-security -webspace-name example.com -all-filesystem-objects For all domains C:\> for /f %i in ('plesk bin subscription -l') do plesk bin repair --repair-webspace-security -webspace-name %i -all-filesystem-objects Create a full Plesk backup. Fixing permissions before creating scheduled server Plesk backups Warning: The following workaround must be applied every time after applying the changes at Tools & Settings > Backup Manager > Schedule, because the task is overwritten. Log in to Plesk GUI and schedule a full server backup: 1.1. Go to at Tools & Settings > Backup Manager > Schedule > 1.2. Enable Activate this backup task. 1.3. Disable Use incremental backup. 1.4. Click OK. Connect to the server via RDP Start a command prompt as an Administrator Run the following command to create a script that will automatically fix file permissions: C:\> echo for /f %%i in ('plesk bin subscription -l') do plesk bin repair --repair-webspace-security -webspace-name %%i -all-filesystem-objects > C:\pleskrepair.cmd Create a new task: 5.1. Start Task Scheduler. 5.2. Expand Task Scheduler Library and select the task Plesk Scheduler Task #Domain Backup Scheduler 1. 5.3. Click Properties on the right. On the General tab, set Configure for to the latest task type available: Switch to the Actions tab and click New.... Configure the task: 8.1. Set Action as Start a program. 8.2. In the Program/script field, specify the location of the script created on step 4 - C:\pleskrepair.cmd. 8.3. Click OK. Increase the priority of the script task, so it will run before server backup task: 9.1. Select the new action. 9.2. Click the button. 9.3. Click OK.