Plesk Administrators (Custom View), Customers or Resellers are unable to manage security settings in Plesk

Applicable to: Plesk for Linux Plesk for Windows Symptoms SSL/TLS support settings are greyed out for Customers / Resellers / Plesk Administrator (being in Restricted mode): they can't manage the following settings available on the Hosting Settings page in Plesk: SSL/TLS Support Permanent SEO-safe 301 redirect from HTTP to HTTPS Cause Hosting settings management permission is disabled in the respective Service Plan / Subscription settings. Resolution For Customers / Resellers Log in to Plesk. Go to Subscriptions page and find the status of the affected subscription: (green checkmark) - subscription is synchronized with its service plan (blue lock) - subscription is locked, it does not sync its settings with the service plan it is assigned to Depending on the subscription status: if the Subscription is synchronized: go to Service Plans > Service Plan Name > Permissions tab > check Hosting settings management > click Update & Sync. if the Subscription is locked: go to Subscriptions > example.com > Customize (in the right panel) > Permissions > check Hosting settings management > click Update & Lock. For Plesk Administrator in Restricted mode Log in to Plesk. Go to Tools & Settings > Restricted Mode Settings > Hosting Tools tab. Check Hosting settings management. Apply the changes.